What We Collect and Why We Keep It
When you open an account, we collect your name, email address, phone number and the payment method you use — bKash, Nagad or Rocket. Each deposit or withdrawal creates a transaction record tied to your account wallet. We keep these records to verify your identity, process
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payments correctly and meet our obligations under applicable rules. We do not sell your data to third parties. If you contact our support team, the content of that conversation is stored so we can follow up accurately. We also collect device and browser data automatically when
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you load the lobby — screen size, operating system and session timestamps. This helps us keep the platform stable across mobile and desktop. Cookies track your session so you stay logged in across pages. You can manage cookie settings through your browser, but disabling certain cookies
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may affect how the lobby loads on your device. Data related to your payment history — including bKash sender numbers, Nagad account references and Rocket transaction IDs — is held for as long as required by the financial record-keeping rules that apply to our operations. If
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you close your account, we retain a minimum record for audit purposes. The scope of this policy applies where permitted by local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.